Managing orders in WooCommerce

Managing orders in WooCommerce

To access the admin panel of your site go to yoursite.com/wp-admin and log in with your username and password.

Navigate to Woocommerce -> Orders.

 


You can see all the orders and their related information on this page. (e.g. Customer Name, Order number, Date, Status, Total, etc). 

 


If you want to see more information about orders on the list page then hit ‘Screen options’ in the top right of the screen. Click on options you want to see on the order list. 

To edit the order, click on the eye button.

Types of order status:  

  • Pending payment: Order received, no payment initiated. Awaiting payment (unpaid).

  • Failed: Payment failed or was declined (unpaid) or requires authentication (SCA). Note that this status may not show immediately and instead show as Pending until verified (e.g., PayPal).

  • Processing: Payment received (paid) and stock has been reduced; order is awaiting fulfillment. All product orders require processing, except those that only contain products which are both Virtual and Downloadable.

  • Completed: Order fulfilled and complete – requires no further action.

  • On hold: Awaiting payment – stock is reduced, but you need to confirm payment

  • Canceled: Canceled by an admin or the customer – stock is increased, no further action required.

  • Refunded: Refunded by an admin – no further action required.

  • Authentication required: Awaiting action by the customer to authenticate the transaction and/or complete SCA requirements.


To change order status follow these steps:

1. Select the order(s) you want to change status of.


2. Click on bulk action menu -> Select order status -> apply.


 


      Delete Orders: Select orders you want to delete. Navigate to bulk action -> Move to trash -> apply. 

 


      Add new order: 

  • Click on Add order. Enter all the necessary details like order date, customer details, order status.

  • Order items: Add the products to be ordered.

  • Downloaded product permission: If this is a digital product, then add some documents to be available for download while product is ordered.

  • Set the status: If it needs to be paid, or you already received payment, etc you should reflect the order status as such. 






 


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